Privacy Policy

Updated November 11, 2026

Your information at Esmolune

We collect information you provide when browsing, ordering, creating an account or contacting us: names, contact and delivery details, order history and correspondence. Payment providers process payment details. Cookies, logs and similar technologies collect device, network and browsing information.

How information is used and shared

We use information to operate the store, process orders, arrange delivery, provide support, prevent fraud, meet legal obligations and improve our services. Marketing communications depend on your choices and applicable law; unsubscribe using the link in a message.

Shopify hosts our store and processes information to provide commerce services. Payment processors, delivery providers and operational service providers receive information needed for their work. Our installed integrations include Tongtool for business operations, Shopify Messaging, and custom store and data integrations. Their processing depends on the services used and permissions granted. We may disclose information for legal requirements or a business transfer with appropriate protections. We do not promise that information is never shared.

Cookies and choices

Essential cookies support checkout and security. Analytics and marketing technologies may operate where enabled and legally permitted, subject to applicable consent and opt-out choices. Use the store privacy controls and your browser cookie settings. Blocking cookies may affect functionality.

Shopify services

Read Shopify’s Privacy Policy and visit Shopify’s privacy portal for its practices and available choices. Shopify may process information across merchants for enhanced services where enabled, subject to applicable choices and law.

Retention, transfers and safeguards

Information may be processed in countries outside your residence by Shopify and other service providers. Applicable transfer safeguards are used where required. We retain information as needed for orders, support, accounting, legal duties and disputes, then delete or de-identify it as appropriate. No online system can guarantee absolute security.

Your rights and children

Depending on your location, you may request access, correction, deletion, a copy of your information, restriction or objection, withdrawal of consent, or opt-out of sale, sharing or targeted advertising where applicable. Contact support@esmolune.com; we may verify your identity proportionately. You may complain to your local privacy authority. We do not knowingly collect children’s personal information for marketing; contact us if a child has provided information.

Updates and contact

We date policy changes and provide additional notice where required. For privacy requests, email support@esmolune.com.